The challenge
A multi-track international cardiology congress was struggling with fragmented attendee comms across 9 languages, last-minute agenda changes, and an overwhelmed information desk.
The solution
NEO Pro replaced six legacy tools with a single platform — Maya handled 24/7 attendee questions in every delegate's language, the smart agenda re-routed delegates around overbooked sessions in real time, and live polls inside every room fed straight into the analytics dashboard.
The outcome
Help-desk tickets dropped by 78%, session attendance forecasts hit ±3% accuracy, and the organising board approved a multi-year rollout across all therapeutic-area congresses.